Staff Moderation Guide

Learn how to effectively moderate and use bot-assisted resources to perform them.

Issuing Punishments

Developer IDs

User/Server/Message IDs provide a more accurate lookup and moderation of users. It's advisable to enable this function and use them when possible to ensure the best accuracy.

Where can I find my User/Server/Message ID?Discord

Moderation Commands

Ensure that every moderation with a reason field is used properly.

Do not put immature, vague, or otherwise useless reasons for actions placed.

This reflects poorly on us and causes issues during the appeals process.

Mod Note

.mnote <user> <note>

Creates a 📝Mod Note case in the user's modlog history. This is kept as a reference for future moderations.

This does not send a direct message to the user the note is applying to.

Mostly used to privately log potentially disruptive behavior.

Most useful for accusations without evidence made in Modmail against a user.

Viewing/Editing/Removing

• .mnote list <user> - View notes for the user

  • This will show the index of each note for editing/removal purposes

• .mnote remove <user> <index> - Remove a note from the user

• .mnote edit <user> <index> <newnote> - Edit a note for a user

In-Game Player Notes

Similar to discord user notes, you can add/edit/view notes of other players.

This should only be used if the player is not linked to a Discord account

When looking at a player's stats via the .playerstats command, you will see the following buttons.

The buttons are pretty self-explanatory.

To delete a note, first use the show button to get the number of the note, then you can delete it by clicking the - button and entering that number. It is the same concept when editing a note.

All notes are logged to the #🛡｜mod-log channel.

Warn

.warn <user> <reason>

Warnings are the first step towards remediating behavior if a stronger punishment isn't applicable. Warnings direct message the user with the reason.

The <reason> variable must clearly state what rule was broken and why the user is getting warned.

Discussing mod actions publicly is not allowed. If your warning results in a member complaining instead of fixing their behavior and taking the warning in stride, move immediately to mutes.

Mute

.timeout <user> <reason> <time>

Mutes are based off timeouts, revoking text and voice channel usage.

Do not use the built-in timeout feature by Discord, always use the command.

Time periods of 1 day or above are recommended to give time for the person to cool down.

The most common reasons for mutes are:

• Where a prior warning (including verbal) has not remediated behavior.

• A rule violation that is worse than a warning, but does not warrant a ban.

• Placing an account under review.

Kick/Softban

Admin Only

.kick <user> <reason>

.softban <user> <reason>

A kick and softban are similar in the sense that both kick the affected user from the server and remove all of their roles. Kick does not purge any messages while softban purges 7 days worth.

These do not reset activity ranks, but users who rejoin the server must level up once to regain them all back.

The most common reasons for kicks are:

• Inappropriate content within a user's profile.

• A newly joined user breaking rules multiple times.

Ban

Admin Only

.ban <user> <reason>

Bans are a permanent suspension of the user's account from the server. Optionally, you can provide an appeal link https://forms.gle/k41rwLhSxbzix3gw5

The most common reasons for bans are:

• Advertisements

• Cheating

• Severe NSFW

• Discord ToS or Guidelines Violations (e.g. racism, terrorism ect..)

• Any situation where any lesser mod actions do not make sense (admin discretion).

• Continued violations of the rules where warns/mutes have not worked.

Modlog Management

On every moderator action, a case is created. These cases can be individually viewed as well as seen at an overview depending on the need.

You have the ability to edit the reason in cases. However, please note that any edits made will not be visible to the user in direct messages. Therefore, it's crucial to ensure the punishment reason is accurate in the first place.

Action	Command	Commonly Used?
View info about the in-game user	.playerstats <player>
View info about the user	.userinfo <member>
View a user's modlog overview	.listcases <member>
View a user's singular punishments	.casesfor <member>
View a singular case	.case <member>

Using these commands, you can view the case number, reason, moderator, date, and (if applicable) the expiration of a timed punishment.

In order to remove punishments, use the following:

Punishment	Command	Mod can run?
Warning	.unwarn <user> <warn_id> [reason]
Mute	.unmute <user> [reason]
Ban	.unban <user> [reason]